Posted By Alicia

This has certainly been an eventful and rather challenging few weeks! If you are one of the many people who wanted to place custom order earlier this month, or want to in the future, please take time to thoroughly read through the following.

I have been booked up solid with custom orders from my last opening about 2 years ago, so the opening on February 1st was a long awaited event for many of you. At noon, I placed the order form up on my website, and the plan was that I would leave the order form up only until I received the number of orders that I could fill within ONE MONTH. I would then "turn off"/remove the order form, until the next month, and continue on in this way. The strain and constant demand of custom orders has taken a toll on me over the years, and I refuse to book myself years in advance any more. I have had to consider no longer doing any custom orders. However, I hoped that working in a monthly system as described would be more manageable and comfortable. The plan sounded great.....in theory.

Well, we "live and learn", don't we? Things did not quite go as planned. Within only 6 minutes I had received the maximum amount of orders that I could fill within one month, and I quickly removed the order form. However, it turned out that many people were still in the midst of completing the order form during those moments, and despite the form being "turned off", these orders were still successfully processed by the form, and came through within the following 3-4 minutes. What was only supposed to be one month's worth of orders, quickly turned into about three month's worth, with each of these people expecting to have their order filled in February. What followed were several hours of sorting through the pages and pages of orders that came through, as well as the countless emails from others who were sorely disappointed that their order did not make it in time.

Needless to say, changes are required if I am to continue to take custom orders in the future. I have given this great thought and have come up with what I believe will be a much better plan, detailed in a separate post above. Some of you may not like the new plan, however please realize that it was either THIS, or no more custom orders *at all*. Please understand that the demand is far more than you may realize. It is simply beyond what I, as one person, can actually fill, considering I personally hand sculpt each custom created one-of-a-kind piece of art, which takes time due to the amount of detail and customization that I put into my pieces.


 
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Alicia
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